New Delhi, Sep 25 (UNI) Tech Mahindra on Tuesday announced that its Business Process Outsourcing arm has been recognised as a leader in the Nelson Hall Digital Customer Experience (CX) Services Overall NEAT Evaluation.
Tech Mahindra BPS (Business Process Services) is a global leader in providing next generation digital customer experience. Nelson Hall, the leading global business process services research and analysis firm, has recognised the ability of Tech Mahindra BPS to meet future client requirements.
Ivan Kotzev, CX Lead Analyst at Nelson Hall, said, 'TechM BPS’ suite of proprietary tools and platforms, specifically in RPA and intelligent automation, empower true digitisation of the contact center. The company’s dedicated consulting practice, its UX design agency, and investments in emerging technology are well suited to assist clients on their path to digital CX transformation.'
"Tech Mahindra BPS is featured as a Leader in three key market segments of the NEAT Evaluation: CX Improvement Capability, Revenue Generation Capability, and Cost Optimization Capability," said
Ritesh Idnani, Tech Mahindra president.
The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) serves to help sourcing managers save time and money while enhancing the quality of their sourcing decisions in business process and IT outsourcing. The NEAT sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to meet future client requirements".
"Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities. As part of its TechMNxt charter, Tech Mahindra continues to focus on leveraging next gen technology to provide for customer’s evolving and dynamic needs," the release stated.
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