Saturday, Feb 4 2023 | Time 05:19 Hrs(IST)
image
Business Economy


Tata Tele Business Services to provide WhatsApp Business Platform through Smartflo Cloud Communication Suite

Pune, Nov 26 (UNI) Tata Tele Business Services (TTBS), one of the country’s leading enablers of connectivity and communication solutions for businesses, has announced the strategic expansion of its cloud communication suite Smartflo with WhatsApp Business Platform.
This is an advanced move in the digital era to offer an enhanced business communication experience, thus accelerating user engagement, enhancing customer experience, and ensuring impactful customer interactions, said a press release today.
WhatsApp Business Platform is an easy and trusted solution for businesses to better manage discussions and queries of customers around the globe. Its superior UX further enhances business communications, enabling seamless and impactful interactions in the way customers want to engage in today’s business ecosystem.
Tata Tele Business Services, in its endeavor to transform digital experiences with technology, brings to the table, in-depth knowledge of enterprise customer needs and requirements, as well as trust and service assurance. This integration will help businesses map customer operational needs over multiple channels, while boosting customer experience with unified hyper-personalized interactions and multi-touch attributions, release added.
Sharing his views on the enhanced Smartflo cloud communication suite, Vishal Rally, SVP & Head - Product, Marketing and Commercial at Tata Teleservices Ltd said, “We are excited to offer WhatsApp Business Platform though our Smartflo business suite, thereby, allowing businesses to adapt to new challenges and provide exceptional assistance to their customers on the messaging platform, said release.
Customers today, expect communication to be efficient, simple, and genuine, which is enabled by WhatsApp Business Platform. It connects our customers to their target audiences in the way they like to be assisted. We at TTBS assure a superior user experience based on trust to our valued customers as a WhatsApp Business Solution Provider”.
“We are excited that WhatsApp Business Platform is being leveraged for customer engagement by Tata Tele Business Services for its (CPaaS) suite. Businesses across sectors use the WhatsApp Business Platform to build a variety of scaled custom solutions. It helps advance customer convenience and enable richer customer engagement. We look forward to continuing building partnerships with businesses to help them unlock avenues of access to new audience cohorts who use WhatsApp extensively everyday," added Ravi Garg, Director, Business Messaging, WhatsApp India.
Smartflo along with WhatsApp Business Platform, provides an integrated omnichannel solution experience involving different channels and methods of connecting with customers and integrating them. It unifies the customer experience (CX) across different channels such as websites, mobile apps, social media, and phone calls, as a single-point system to optimize interaction experience collectively, said release.
UNI SP GNK
More News
TCS Positioned as a Leader in IDC MarketScape for GCC Business and Industrial IoT Services

TCS Positioned as a Leader in IDC MarketScape for GCC Business and Industrial IoT Services

03 Feb 2023 | 6:58 PM

Kolkata, Feb 3 (UNI) Tata Consultancy Services (TCS) has been recognised as a Leader in the IDC MarketScape for GCC Business and Industrial Internet of Things (IoT) Consulting and System Integration services.

see more..
BOB Net Profit jumps 75 pc

BOB Net Profit jumps 75 pc

03 Feb 2023 | 6:52 PM

Mumbai, Feb 3 (UNI) Bank of Baroda’s net profit jumped 75 percent to Rs 3,853 crore in the October-December quarter of the current fiscal compared to the year-ago period.

see more..
DSCI’s National CoE, IISc Bangalore & CySecK host Cybersecurity R&D & Innovation Roadshow 2023

DSCI’s National CoE, IISc Bangalore & CySecK host Cybersecurity R&D & Innovation Roadshow 2023

03 Feb 2023 | 6:50 PM

Bangalore, Feb 3 (UNI) National Cybersecurity Centre of Excellence (NCoE), a joint initiative of the Data Security Council of India (DSCI) and the Ministry of Electronics and IT (MeitY), in collaboration with the Indian Institute of Science (IISc) – Bangalore and CySecK, on Friday hosted a Cybersecurity R&D & Innovation Roadshow 2023 at IISc campus to provide a platform to academia, research institutes, start-ups, and PSUs to exhibit their cybersecurity research, prototype, and products.

see more..
Rajan Pental appointed as Executive Director of YES BANK

Rajan Pental appointed as Executive Director of YES BANK

03 Feb 2023 | 6:42 PM

Kolkata, Feb 3 (UNI) YES BANK announced that the Reserve Bank of India (RBI) has approved the appointment of Rajan Pental as an Executive Director of the Bank for a period of three years w.e.f. February 2.

see more..
VFS Capital launches business operations in Rajasthan

VFS Capital launches business operations in Rajasthan

03 Feb 2023 | 5:50 PM

Kolkata, Feb 3 (UNI) VFS Capital Ltd, a leading Kolkata-based NBFC-MFI, has announced the launch of its business operations in Rajasthan, thereby expanding its footprint in 14 states in the country.

see more..
image