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Business EconomyPosted at: Oct 19 2020 5:57PM


SYKES India open its third CoE in Hyderabad

Hyderabad, Oct 19 (UNI) SYKES India, a digital marketing and customer service global outsourcer, on Monday announced the opening of its third Centre of Excellence (CoE) in Hyderabad.
With this new centre opening at NSL SEZ, Uppal in the city as part of expanding its operations, a total of five centres in the country and the new site adds a massive workspace of nearly 33,000 sq. ft. accommodating the growth of 450 new positions by the end of 2020, SYKES, which is providing customer-engagement services to Global 2000 companies, said in a release here.
With a combined total space of 100,000 sq. ft., including their two existing sites in Hyderabad and another two in Bengaluru, SYKES can now accommodate its rapidly growing workforce in India.
They are now more than 1,500 strong, creating intelligent customer experiences, and serving clients and brands for different industries including Banking, Communication, Technology, Telecom, Retail, and Small & Medium businesses through multiple channels, the release said.
Announcing the new facility, SYKES India’s Country Head, Mr. Dishant Bhojwani, said, India and Hyderabad in particular, is an important centre for us. We are committed to invest and create world-class employment opportunities for the country’s top talents while helping our client partners optimize the lifetime value of their customer relationships.
Increasing investments for infrastructural development is a catalyst to support both our client’s and their consumer’s rapid acceleration of Digital transformation, he said, adding the facility also provides a first-aid room for medical emergencies, and a separate prayer room to accommodate employee needs.
The facility also installed an ARA system for the AC chillers (automated tube cleaner) to increase the efficiency, thereby requiring lesser power.
All SYKES sites follow the global safety protocols and measures within its premises, the release added.
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