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Business EconomyPosted at: Mar 21 2024 4:35PM


Honda Motorcycle and Scooter India launches ‘Smart Workshop’ Mobile App

Chennai, Mar 21 (UNI) Honda Motorcycle and Scooter India (HMSI) on Thursday introduced the ‘Smart Workshop’ Mobile App, an industry-first trailblazing innovation designed to enhance the customer experience by providing real-time insights of their vehicle's service progress.
This application reaffirms HMSI's commitment to delivering convenience and transparency to its valued customers.
With the ‘Smart Workshop’ app, which was launched pan-India, customers now have the power to track every stage of their vehicle's service readiness through a Single SMS link,
a HMSI release here said.
In service centers, customer’s vehicle passes through various stages from Vehicle In - Vehicle Repair - Vehicle Out. On completion of each stage of vehicle service, the customer will now get the notification of process completion through a Link sent via SMS, thereby enabling customers to have real-time information about their vehicles.
HMSI will be expanding the Smart Workshop Mobile App into all Authorised Main Dealer Service Centers across India by the end of next year in a phase-wise manner. The implementation has already started from key cities like Hyderabad, Jaipur, Pune and Mumbai. Customers will have direct benefits in terms of reduction in waiting time, service readiness visibility enabling their day planning, transparency about additional job request or recommendation, swift response on customer feedback and smooth vehicle delivery and vehicle out process from workshop.
Commenting on the introduction of ‘Smart Workshop’ Mobile App, Mr. Yogesh Mathur, Director, Sales and Marketing, HMSI said, “Our commitment to enhance customer satisfaction and innovation led us to develop the ‘Smart Workshop’ Mobile App. This revolutionary tool not only provides transparency but also ensures a hassle-free and convenient experience for our valued customers. The launch of this application is a testament to HMSI's dedication to leveraging technology for the benefit of its customers.”
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