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Aviva India introduces Alisha-Conversational Computing Solution Chatbot

Aviva India introduces Alisha-Conversational Computing Solution Chatbot

New Delhi, June 26 (UNI) Aviva Life Insurance, one of India leading private insurance companies, announced the launch of Alisha, a Conversational Computing Solution (Chatbot), in collaboration with Findability Sciences, a cognitive and AI solutions company, headquartered in Boston, USA.

Alisha is powered by IBM Watson Conversation API and fulfils Aviva objective of providing meaningful insurance guidance anytime, anywhere.

The Chatbot serves as a guide to help customers choose suitable life insurance plans and solutions.

The Chatbot, Alisha - Aviva Life Insurance Self Help Assistant, is amongst India first few NLP (Natural Language Processor) powered Conversational Computing Solutions. It is able to interpret customers' questions and direct the flow of the conversation to guide and assist customers, much like the way people interact and respond in natural language with human like interactions.

Alisha allows existing and prospective customers of Aviva Life Insurance to have easy access to information about various insurance policies 24 by 7 and round the clock instant response to their queries, according to a release on Tuesday.

As a leading Fintech, Aviva Life Insurance understands the power of technology and the introduction of Alisha is a step ahead in simplifying things and taking customer experience to another level.

Commenting on the launch, Anjali Malhotra, Chief Customer, Marketing and Digital Officer, Aviva Life Insurance said, ' At Aviva, we harness the power of Digital to make our customer experience not just differentiated but also deeply fulfilling. Alisha is Aviva's answer to the needs of today's customers who desire to get in touch with us at anytime, anywhere. Our one of a kind Chatbot serves as an impartial advisor who helps customers make the best decision for themselves and their loved ones.'


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