'Service charge voluntary; hotels, restaurants cannot make it mandatory'

Narnaul, Oct 28 (UNI) Hotels, restaurants and cafés cannot force customers to pay a Service Charge or collect it under another name, and consumers cannot be denied entry or service for refusing to pay it, an official spokesperson said on Wednesday, adding that strict action will be taken against establishments violating the prescribed guidelines. Referring to a notice issued by the Secretary, Department of Consumer Affairs, Government of India, the spokesperson said the Narnaul district administration would take strict action against establishments violating the prescribed guidelines. The Deputy Commissioner has directed all Sub-Divisional Magistrates and the District Food and Supplies…