Business EconomyPosted at: Oct 9 2023 3:55PM


Zoho has grown by 37 per cent in India last year: Sridhar Vembu

Bengaluru, Oct 9 (UNI) Zoho, the global technology company, on Monday announced that it has grown by 37 per cent in India, one of its fastest growing markets, in 2022.
The company also launched Cliq Rooms, a smart conference rooms solution, and announced new updates to Zoho Cliq, its communication and collaboration platform, that will enable it to further boost its upmarket momentum.
These announcements were made on the sidelines of Zoholics India, the company's annual user conference, held here this year.
Seamless collaboration across functions helps solve the problem of data silos, and also allows for better business continuity and operational efficiency. The improved platform capabilities of Cliq, enables cross-functional collaboration in organisations.
"Zoho Cliq is the most refined collaborative platform in the world. Zoho offers the operating system for business and we call Cliq the operating system for Zoho. The entire functionality of the Zoho suite is increasingly available through Cliq, with its beautiful messaging interface.
"This allows employees across a large organisation (like Zoho Corp. itself) to communicate and collaborate, provide data in real time to apps, and consume reports, all from the world-class interface, across the desktop and mobile platforms," Zoho Corp CEO and Co-founder Sridhar Vembu told reporters in a press conference.
"With this launch, Zoho Cliq provides a robust platform that can enable employees to perform most of their tasks right from within the app, whether it is resolving a customer issue or approving expenses. This can help organisations, especially ones in the medium and large segment, improve both employee experience and customer experience by bringing in the key functions from front-end and back-end apps into the Cliq interface," he added.
Zoho Cliq is one of the most used apps in Zoho One. As Cliq is maturing as a platform, it has seen a 30 per cent increase in user migration from Slack and MS Teams in 2022.
According to a report, the revenue of the Indian collaboration software market is expected to be US$275.50 million by 2028.
The solution has been completely developed in India, and is a part of Zoho’s R&D efforts in building a unified technology stack, that will in turn allow the company to offer unparalleled user experience.
For a distributed workforce, Cliq offers a customisable interface that can be changed to different languages such as Hindi, Tamil, Kannada (with more languages coming soon), improving accessibility.
Live translation is provided for various Indian as well as international languages that helps users interact with internal and external users from other regions.
Zoho's growth in India is driven by its diverse portfolio of products and suites that is seeing increased upmarket as well as mass-market adoption.
The top products driving the growth are Zoho One, Zoho CX suite (CRM and CRM Plus), Zoho People, Zoho Books and Zoho Workplace.
The industries witnessing adoption of Zoho in the country are: IT Hardware, BFSI, manufacturing, education and retail. Zoho has also grown its partner network in India by 30 per cent y-o-y.
To support its rising upmarket growth in India, the company has opened sales offices in ‌Delhi, Mumbai, Bengaluru, Kolkata and Hyderabad, and also expanded its SI partner network.
Zoho Cliq is available for use, with the Unlimited plan starting at Rs 36/user/month.
The newly launched features will be available from November 2023 in its enterprise edition offered at Rs 200/user/month. Zoho Cliq also has a free edition.
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products.
The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security.
More than 100 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself.
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