Business EconomyPosted at: Dec 16 2025 12:58AM


SBI unveils YONO 2.0, sets new benchmark for India’s Digital Banking experience

New Delhi, Dec 15 (UNI) Public lender State Bank of India has taken a major step forward in its digital transformation journey with the launch of YONO 2.0, a reimagined version of its flagship digital banking platform.
Unveiled in Mumbai today, the upgraded platform marks eight years of YONO’s evolution and signals SBI’s ambition to redefine how millions of Indians experience banking in an increasingly digital-first economy.
Designed to serve over 50 crore customers, YONO 2.0 integrates mobile banking and internet banking on a unified backend architecture with a common user interface. This seamless integration allows customers to move effortlessly across devices while enjoying continuity in services, making digital banking simpler, faster, and more intuitive. With this move, SBI is strengthening its omnichannel capabilities and positioning YONO not just as an app, but as a comprehensive digital banking ecosystem.
A key highlight of YONO 2.0 is its simplified KYC and Re-KYC process, which eliminates the need for repeated verification across different products and services. This enhancement significantly reduces friction for customers and reflects the bank’s focus on convenience and ease of use. Currently available in English and Hindi, the platform is set to expand to 15 languages, reinforcing SBI’s commitment to inclusive and accessible banking for customers across the country.
The new YONO also places a strong emphasis on security and sustainability. Alongside a robust security framework, the platform introduces features such as carbon footprint tracking with a green score, aligning SBI’s digital innovation with its broader commitment to sustainability and green banking. These features highlight the bank’s effort to integrate responsible banking practices into everyday financial activities.
Speaking at the launch, SBI Chairman C.S. Setty underscored the strategic importance of YONO 2.0 in the bank’s future roadmap. He highlighted that SBI currently has around 9.6 crore YONO users and aims to double this number to 20 crore in the coming years. Leveraging technology, the bank believes it can acquire customers at nearly one-tenth the cost of a physical branch, while still delivering personalised banking experiences at scale. The reimagined YONO, he noted, is designed to give customers greater control, clarity, and confidence in managing their finances.
YONO’s growing role in SBI’s digital strategy is already evident. A significant share of new savings accounts is now being opened through the platform, and digital lending through YONO continues to gain momentum. This reflects changing customer preferences and the bank’s ability to adapt quickly to evolving digital expectations.
With YONO 2.0, State Bank of India has reaffirmed its commitment to innovation, trust, and customer-centricity. As India’s largest bank continues to scale its digital capabilities, the launch of YONO 2.0 signals a new phase in the country’s digital banking journey—one that blends technology, security, sustainability, and personalised service at an unprecedented scale. UNI SAS SS
UNI SAS
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Tags: #SBI unveils YONO 2.0# sets new benchmark for India’s Digital Banking experience
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