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States » SouthPosted at: Dec 6 2019 1:27PM


Genesys to redefine contact center transformation through AI and cloud solutions

Genesys to redefine contact center transformation through AI and cloud solutions

Chennai, Dec 6 (UNI) IT firm Genesys will be redefining customer experience by leveraging AI and machine learning to provide faster, hyper-persnalised and connected interaction, according to Company CEO Tony Bates.
Talking to reporters here, he said Genesys has been operating in Chennai since 2012, with the city being of key importance to Genesys in the country.
'With more than 600 employees in India to drive in-country growth, split between offices in Chennai and Hyderabad, the Chennai office was considered a Centre of Excellence (CoE) for us in India – our fourth worldwide', he said.

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