Business EconomyPosted at: Sep 12 2024 1:22AM


ICICI Prudential Life simplifies claim settlement process

Hyderabad, Sep 11 (UNI) Simplifying the claim settlement process for nominees/beneficiaries of individuals affected in Andhra Pradesh and Telangana floods, ICICI Prudential Life Insurance on Wednesday announced that only three basic documents are required for settlement of claims for families affected in the both Telugu states floods.
The Company recognises the distress caused by this natural disaster and is committed to speedily settling death claims to provide the much-needed financial support to families, the Insurance company said in a release here.
The processing of claims, including those covered under the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY), will be done based on just 3 basic documents -- Bank account number with IFSC code or Cancelled cheque copy of the bank account; Death Certificate issued by the local municipal authorities and in case the Death Certificate is not available, the nominees can submit either the list of deceased issued by hospitals, government authorities or police besides Copy of valid KYC documents such as PAN card/ Form 60, recent photograph, any one of officially valid documents (Aadhaar card, passport, driving license, voter id, NREGA Job card or letter issued by the National Population Register)
The documents required to be submitted by nominees to raise claims.
Alternatively, claimants can write to claimsupport@iciciprulife.com or SMS ICLAIM < space > Policy Number to 56767 or visit www.iciciprulife.com/claims to raise their claims.
Mr. Amish Banker, Chief Operations Officer of ICICI Prudential Life Insurance said, “We stand in solidarity with the families affected by the floods in Andhra Pradesh and Telangana. We will settle all death claims arising due to this tragedy quickly and on the basis of three basic documents. Claimants can call our 24X7 ClaimCare Helpline 1800-2660 for any queries they may have. Also, claimants can use our digital enablers such as mobile app, website or send an SMS to raise their claims”.
Claims are the moment of truth for us, and we are committed to delivering on the promises we make to our customers. This is reflected in our industry-leading claim settlement ratio of 99.35% in Q1-FY25 with an average claim settlement turnaround time of just 1.21 days, he added.
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