The CX Innovation Summit & Awards 2024 concluded with resounding success on 22nd November at the prestigious Hotel Holiday Inn, Aerocity, Delhi International Airport. Organized by Krypton India, this much-anticipated event brought together industry leaders, innovators, and professionals to celebrate and explore the evolving landscape of customer experience (CX) strategies and technologies.

The day was filled with engaging panel discussions, insightful fireside chats, thought-provoking keynote sessions, and dynamic networking opportunities. Ravikant Dwivedi, Former AVP - Media, Communication and Marketing, CSC E-Governance Services India Limited, Ministry of Electronics & IT, and Monish B Vohra, EVP and Head Operations, SBI Card, delivered compelling keynote sessions that captivated the audience with their insights into the future of CX and its impact on business growth.

Event Highlights:

• Panel Discussions featuring CX leaders sharing actionable strategies for delivering exceptional customer journeys.


• A fireside chat offering a candid exploration of emerging trends in CX.


• The prestigious CX Innovation Awards Ceremony, recognizing trailblazers across various sectors for their exemplary contributions to customer-centric initiatives.


• Sync with Sinch Lunch and Networking Session, fostering meaningful connections among industry stakeholders.

• CX Personality of the Year: Vibha Sarin Prabhakar (Shriram Automall)


• Young Achiever in Customer Experience - Female: Anamika Chatterjee (Hero FinCorp)


• Excellence in Customer Service: Shriram Automall India Limited (SAMIL) 


• CX Innovator of the Year (Individual): Karan Singh Chauhan (Hyundai Motors India Ltd.)


• Best Customer Centric Strategy: Noise 


• Digital Transformation Initiative of the Year: Skillcircle 


• Customer Engagement Leader of the Year: Rajeev Soota (Usha International Ltd.)


• CX Innovator of the Year: Orient Electric Limited


• Omnichannel Excellence Award: Sinch


• Young Achiever in Customer Experience - Male: Shantanu Chauhan (Noise)


• CX Change Maker of the Year: Monish B Vohra (SBI Card)

Their outstanding contributions have set benchmarks in CX excellence, driving measurable impact and innovation within their industries.

Sponsors and Partners

Krypton India extends heartfelt gratitude to their sponsors and partners who made the event a grand success:

• Omnichannel Excellence Partner: Sinch


• Outsourcing Partner: Futwork

Their unwavering support helped them deliver a high-quality platform for learning, sharing, and networking.

Women Entrepreneurs Leading the Way

This flagship initiative is led by two dynamic women entrepreneurs, Shraddha Bhosale (Founder & CEO) and Prachitee Thakur (Co-Founder & COO), who continue to redefine the B2B event landscape with their vision and leadership. Their relentless dedication to empowering businesses and professionals was evident in the summit's success, which saw enthusiastic participation and engagement from attendees and partners alike.

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