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Business EconomyPosted at: May 10 2018 12:24PM


Infosys releases new capabilities for its AI-powered Enterprise Service Management Café

Bengaluru, May 10 (UNI) IT major Infosys has released new enhancements to its artificial intelligence (AI)-powered plug-and-play solution Infosys enterprise Services management Café.
This will help clients further advance the adoption of ‘ServiceNow’ with more than 40 solutions ready to be deployed across IT service management, user experience and mobility, as well as business process automation across human resources (HR), facilities, travel logistics and finance.
For IT teams, Infosys Enterprise Service Management Café accelerates the deployment of ServiceNow with pre-configured process templates in a managed services environment. For end-users, the Cafe provides a streamlined, intelligent and intuitive user experience.
The solution offers an option to leverage chatbots with the power of AI and automation that work in tandem with ServiceNow to get queries addressed. Customers receive a seamlessly integrated BOT that empowers users to take advantage of self-service, helping reduce direct tickets to the service desk and significantly improving user satisfaction, a company release said here on Thursday..
Customers such as UK-based water company, Dwr Cymru Welsh Water (DCWW), are tapping the solution today, transforming their enterprise service experience.
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