Wednesday, Nov 14 2018 | Time 07:46 Hrs(IST)
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GMR-led Hyderabad Intl Airport bags ACI ASQ World’s # 1 Airport award trophy

Hyderabad, Sep 14 (UNI) GMR Hyderabad International Airport Ltd (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad received the coveted Airports Council International (ACI) Airport Service Quality (ASQ) World # 1 Airport Award Trophy in the 5-15 million passengers per annum (MPPA) category for the calendar year 2017.
GHIAL CEO, SGK Kishore received the prestigious trophy from Halifax Stanfield International Airport (Nova Scotia) CEO and president, Joyce Carter, on Wednesday during the ASQ Awards Ceremony organised at ‘2018 ACI Customer Excellence Global Summit’, held at Halifax in Canada few days back, GHIAL said in a release here on Thursday.
Accepting the award, Kishore, said, “This award is recognition of our relentless efforts towards service excellence and customer delight. We are thankful to all our stakeholders including Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support in helping us achieve this recognition.
He said, “We are all set to handle the growth in passenger traffic with focus on quality service delivery. With expansion already underway, the airport shall soon be unveiling a range of new technology enabled solutions to deliver an enhanced passenger experience”
GMR Hyderabad International Airport was adjudged World#1 Airport in its category in 2016 as well.
This year’s ACI ASQ Award marks the 9th consecutive year of Global Top 3 ranking by RGIA in its size category, making both the city of Hyderabad and entire India proud.
Hyderabad International Airport also has the privilege to be the first airport in India to have been awarded by ACI, The Director General’s Roll of Excellence Award in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.
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