Thursday, Mar 28 2024 | Time 17:10 Hrs(IST)
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Business Economy


TCS releases digital solutions for retail bankers

New Delhi, May 23 (UNI) Aiming to provide digital transformative technologies to retail banks for redressal of customers' digital lifestyles, the global software services provider Tata Consultancy (TCS) today said it has released a new module for its Digital Software and Solutions for bankers.
The new software would feature an operational analytics module that enables retail banks to understand in real-time how the product fulfillment process for consumer banking operations, the company said in a statement.
It will also provide recommendations on operational processes to better serve the customers.
"One compelling aspect of TCS' go-to-market strategy is that its vision lays out three "maturity levels" from 360-degree Customer Insights to Customer-Centric Operations to Deeper Customer Engagement," said Jerry Silva, Global Banking Research Director, IDC Financial Insights.
By 2019, financial institutions worldwide will spend more than 310 billion dollars on IT, with one-third of spending going to digital transformative technologies to address customers' digital lifestyles, it added.
TCS' Customer Intelligence and Insights Solution for Retail Banks provides a future-ready, scalable platform specifically designed for banking and financial services, and is built on open source software to support an all-data architecture.
"Banks must develop new ways of thinking to thrive in the digital age and anticipate and adapt to customers' evolving preferences and patterns," said Seeta Hariharan, General Manager and Group Head of TCS' Digital Software and Solutions group.
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