New Delhi, Mar 24 (UNI) Minister of State for Petroleum and Natural Gas Dharmendra Pradhan today launched MoP&NG e-Seva, a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector. “The MOPNG e-Seva is an integrated grievances redressal platform across social media for all Oil & Gas related service issues. This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media,” Mr Pradhan said. MOPNG e-Seva will also deliver 24 x 7 supports for consumers. Ashutosh Jindal, Joint Secretary in the ministry of petroleum and natural gas said that the e-Seva portal will serve as a single point for queries on Twitter and Facebook to begin with and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services have been formed to address issues on real-time basis, he added. Conversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of Companies under the Ministry of Petroleum & Natural Gas. While Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva, an official document said. UNI ASH ADG 1704