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Poor Internet speed may mar Digital India drive: Study

New Delhi, Jan 10 (UNI) The concept of Quality of Internet Service (QoIS) still remains alien for the government, Telecom Regulatory Authority of India (TRAI) and service providers and may impact the government’s agenda of a Digital India, a study by public awareness outfit, Voice says.
“It is difficult to see Digital India with poor Internet service,” says Sri Ram Khanna, author of the study. He further says, “that many a times the phone shows 3G but there is no signal, the display misleads and TRAI and DoT are sleeping on this issue."
The substantial percentage of people perceiving to have faced any kind of loss due to poor quality of internet is quite alarming and it asks for stringent regulations and tougher benchmarks that make it imperative for the ISPs to not cause any more such loss to their subscribers, the study contends.
Qualitative study was based on 120 personal interviews conducted with beneficiaries and service providers of these e-Governance services.
The study found that there is a high impact of QoIS on provisioning and availing of e-Governance services and the QoIS must improve for the e-governance services to burgeon.
The report has been able to demonstrate that it is not just the provision of service that will help India become "Digital India‟, rather it is concept of Quality of this service that determines the sustainability of this vision.
The study also found that every Internet user, irrespective of the time and money they spend on Internet, believe that getting promised quality of service is a non-negotiable pre-requisite to living a digital life.
On the basis of study, certain recommendations have also been made by the agency to improve quality of service. It has suggested that TRAI must mandate every Internet Service Provider (ISP) to disclose a minimum average download speed that must be provided at least 95 per cent of the time. Besides TRAI should find a way so that consumer using Internet can come to know the reduction in speed or loss of signal at a particular point of time.
The study also suggests promoting Internet application among rural and lower income consumers.
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