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Business EconomyPosted at: Feb 19 2020 7:33PM


Paswan interacts with Industry representatives

New Delhi, Feb 19 (UNI) Union Minister for Consumer Affairs, Food and Public Distribution Ram Vilas Paswan on Wednesday interacted with some Industry representatives to discuss threadbare the key provisions of the Central Consumer Protection Authority and the rules and regulations which are being formed under the New Consumer Protection Act.
Various Industry bodies and representatives such as FICCI, ASSOCHAM, CII, DICCI, Amazon, HUL, P&G, Vodafone, Snapdeal, Zomato, PAYTM etc took part in the discussions and agreed to work together for providing consumers quality products and services. Mr Paswan stated that the Consumer Protection Act 2019 has simplified rules for quick resolution of consumer disputes in various consumer dispute redressal commissions.
The Union Minister stressed on the need to regulate e-commerce and direct selling as at present there is no regulatory body for these sectors and online purchases are increasing every day.
He specifically mentioned about the process of grievance redressal by National Consumer Helpline and Zonal helplines in resolving consumer grievances. He said increasing number of consumers are using Consumer App for registering complaints and has been a great success.
This App is being monitored in the Ministry. Mr Paswan concluded by saying that, Involvement of trade and industry, civil society organizations and above all consumer themselves is vital to keep a check on the practice of unfair trade in the years to come.
Addressing the media after the interaction, Mr Paswan said that an investigative wing is envisaged to be formed under the aegis of CCPA, which shall carry out inquiries and investigations in matters relating to consumer rights, unfair trade practices and misleading advertisements.
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