Tuesday, Dec 5 2023 | Time 23:12 Hrs(IST)
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Nucleus Software adds AI chatbot to FinnOne Neo for contactless digital lending

Nucleus Software adds AI chatbot to FinnOne Neo for contactless digital lending

New Delhi, Jul 20 (UNI) Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform. The new channel solutions will help retail lenders offer contactless digital lending across the full loan lifecycle.

FinnOne Neo myLoan, an AI powered conversational chatbot, is designed to help lenders provide self-service on WhatsApp and other instant messaging platforms. The solution significantly reduces servicing time while lowering costs and delivering personalized experiences. Another new solution, FinnOne Neo Sales Assist, a web channel for loan sourcing, helps lenders’ agents provide quick, easy and completely digital financing at retail stores, automobile dealerships, lifestyle stores, travel booking offices and other points of sale. The API based solution caters to a wide variety of loan

products that can be swiftly sourced at the location of purchase and can be easily integrated with

external sources for data input and validation.

In a post COVID-19 world, where social distancing is expected, contactless, 24x7 digital lending is a

fundamental requirement. FinnOne Neo’s comprehensive portfolio of digital channels includes

specialized mobile applications and web portals for customers and financial institution staff users.

The solutions cover the full loan lifecycle, from loan origination and loan servicing to delinquency

management and collections. Mobile / web based origination and field verification with geo tagging,

makes loan sourcing completely digital, secure and superfast. It provides a wide range of capabilities

including paperless sourcing, instant credit checks, data validation, the ability to initiate underwriting

and rate approval requests. While using mobile apps, portal or chatbots to fulfil their servicing needs,

customers do not need to visit branches or call centres and can avail services with a click or a tap.

Mr. Sudeep Verma (Global Head-FinnOne Neo) commented, “The COVID-19 pandemic has

accelerated the shift to digital. We are continuing to invest in innovative, sophisticated technologies

to help our customers thrive. AI will power the next wave of transformation and the delivery of lending services, close to the customer will be a competitive differentiator. That’s why we have added myLoan and Sales Assist to our comprehensive digital channel solution set. Our mobile solutions have already handled 9.1 million field verifications, 155 million loan servicing transactions and over USD 3.4 billion in loan collections”.


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