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New Holland tractors achieves highest score for customer satisfaction

New Holland tractors achieves highest score for customer satisfaction

New Delhi, Jul 18 (UNI) New Holland Agriculture Tractors achieved the highest score for customer satisfaction with after-sales service, with a score of 842 on a 1,000-point scale. According to a press release of the company, New Holland Agriculture, a brand of CNH Industrial, received three major recognitions in 2017 India Tractor Studies done by JD Power. New Holland tractors achieved highest ranking for after-sales service in the JD Power Customer Service Index (CSI). In addition, New Holland also ranked highest for product performance in two key horsepower categories analysed by the JD Power Product Performance Index (PPI). New Holland has been relentless in its efforts to offer best-in-class products through continuous research and development, backed by best after-sales service. Across the industry, tractor owner satisfaction with after-sales service climbed from a score of 751 points in 2016 to 784 points in 2017. This improvement in satisfaction is attributed to gains in all four service satisfaction index factors as well as a 60-point increase in the overall parts operation index score. The 2017 India Tractor CSI Study was based on evaluations from 3,440 tractor owners across 14 states. The study was fielded from December 2016 to April 2017 and included owners who purchased a new tractor between December 2014 and March 2016 from an authorised dealership. New Holland’s highest ranking for product performance in the 31-40 HP and 41-50 HP segments was achieved with scores on a 1,000-point scale of 862 and 866 respectively, which is much higher than the relevant horsepower segment average of 809 and 825 points. UNI ADP SHK 1813

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