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Indian IT industry to march at a greater pace than ever in 2020: 3i Infotech

Indian IT industry to march at a greater pace than ever in 2020: 3i Infotech

Kolkata, Dec 12 (UNI) The Indian IT industry will be marching at a greater pace than ever

towards Industry 4.0 by adhering to future technologies through digital transformation,

according to Padmanabhan Iyer, Managing Director and Global CEO, 3i Infotech.

Gartner, a global research and advisory company estimates that IT spending in India will

total $94 billion in 2020, an increase of 6.6 per cent compared to the current levels.

With digital transformation gaining traction and the acceleration of next-gen technologies

such as Blockchain, Artificial Intelligence (AI), Machine Learning (ML) and others,

organisations are becoming future-ready, Mr Iyer said.

He said as cognitive technology deployments mature, value-centric activities will gain

mindshare in the future. Combining cognitive technologies would allow bots to work in

more complex scenarios that would typically require human judgment or decision making.

The investment of global enterprises in Intelligent Automation (IA) is on the rise with

BFSI, retail and consumer packaged goods (CPG) being the key driving sectors, Mr Iyer

said.

While ML, predictive analytics and autonomics are moving up the maturity curve,

AI-enabled chatbots and virtual assistants are already being used widely. Gartner predicts

that 25 per cent of customer service operations will be using virtual customer assistants

by 2020, he said.

24/7/365 business processing with seamless automation is feasible with an AI-enabled

ERP. Integrating ERP with RPA technology can replace mundane and repetitive processes

with nimble and agile process automation to achieve quick ROI, Mr Iyer said.

He said as per estimates, 40 per cent of RPA adopters moving beyond experimentation

with AI-enabled processes.

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