Sunday, Sep 23 2018 | Time 22:03 Hrs(IST)
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  • Nagaland pays rich tribute to departed MLA Imtikumzuk
  • Jammu shows strength on Maharaja Hari Singh Anniversary, rallies taken out
  • PM arrives in Gangtok : State’s 1st Airport to be commissioned on Sep 24
  • Mithali Raj, Marizanne Kapp move into top three
  • PM to inaugurate Sikkim's first-ever airport: Dr Jitendra Singh
  • No plans to launch new party: Alagiri
  • Sunil Gavaskar impressed with Rohit Sharma’s captaincy acumen
  • KCR can stoop down to any level to win next polls : Uttam
  • Third round delivers competitive series in Women’s World Twenty20
  • Congress is the most corrupt party: Maurya
  • One cannot expect anything better from Pakistan, says Army Chief Gen Rawat
  • Asia Cup : India restrict Pakistan to 237 in Super Four Match
  • For Modi, its 'India First' : BJP tells Cong on Nawaz Sharif calling Manmohan 'dehati aurat'
  • BJP's North Dinajpur district president arrested for provocation, Mukul, Roopa and Locket visit Islampur
  • TDP MLA’s killed for mining of bauxite
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DishTV launches 'Advanced DishTV interface'

DishTV launches 'Advanced DishTV interface'

Mumbai, Sept 13 (UNI) DishTV, Asia’s largest DTH operator, announced the launch of ‘Advanced DishTV interface’ (ADI), world’s first AI-enabled pay-tv Chatbot. Built for issue redressal and service lifecycle management, ADI provides a virtual interface that acts as a one stop solution window to subscribers, and guides them instantly to address their queries. ADI is an Omni-channel interface with customer experience as a core tenet, strengthening DishTV’s position as an innovator in the DTH space. It can enable quick recharges and answer millions of customer queries across multiple channels instantly. It is designed to process user requests, powered by deep analytics and its artificial intelligence engine. It enhances customer service through personalized and immediate answers that are available 24x7 and are constantly evolving to become more relevant and accurate for the users. Users converse with ADI in a personal setting, just like they would with family/friends. Hence, providing a landscape to move from personalization to individualization at massive scale, harnessing the power of big data. Talking about the initiative, Mr. Anil Dua, Group CEO, DishTV says, 'DishTV has always strived to offer quality services to customers which are in line with the technological advancements. Relevance in the digital age requires connecting with customers across multiple channels while maintaining the information accuracy along with ease of interaction. With the launch of ‘ADI’, customers can get information on our products and services instantaneously and will be able to recharge, troubleshoot or order a connection on the go. ADI will also encourage those customers who may not be very comfortable navigating the traditional web space. With digital platforms gaining popularity across industries, ADI will enable us to reach out to a wide spectrum of customers, and serve them better with both speed and accuracy.' ADI appears as a pop-up feature on the website and introduces itself as 'Adi, your DishTV virtual assistant'. One can initiate a conversation by simply entering a message that transforms into rich personalized experience, delivering real-time responses, timely and pertinent to one’s DishTV account. It gives solutions to problems concerning recharge offers, current balance, add-on service upgrades, or any other glitches like unsubscribed channel or lost signals or Smart Card related issues. For this, all one needs is an 11-digit VC number or one’s registered mobile number, and the rest will be taken care of. ADI is available on desktop and mobile platforms currently and would soon be available on other platforms like Facebook and Twitter. It is a step towards true engagement with customers that goes beyond mere 'clicks', and helps them cut through the clutter to view offerings relevant to them. It also relieves the customers from the effort of calling the customer care or visiting the dealer stores for recharges. UNI JS AW1529

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Walmart-Flipkart deal will adversely affect small traders: CAIT

23 Sep 2018 | 6:29 PM

New Delhi, Sep 23 (UNI) Small businesses across the country will participate in Bharat Trade Bandh on September 28 against Walmart Flipkart Deal & FDI in retail trade under the umbrella of the Confederation of All India Traders (CAIT).

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City industrialist Purnachandra Rao elected as National VP for IACC

23 Sep 2018 | 5:00 PM

Hyderabad, Sept 23 (UNI) Hyderabad-based industrialist, Purnachandra Rao Surapaneni has been elected unanimously as National Vice President of the Indo-American Chamber of Commerce (IACC).

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Punjab Infotech launches three weeks 'certificate course in business first portal'

23 Sep 2018 | 4:41 PM

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Fuel prices on rise; petrol inches closer to Rs 90 p/l in Mumbai

Fuel prices on rise; petrol inches closer to Rs 90 p/l in Mumbai

23 Sep 2018 | 3:33 PM

New Delhi, Sept 23 (UNI) Fuel prices witnessed another hike on Sunday when petrol prices in Delhi, increased by 17 paise per litre and diesel by 10 paise per litre.

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Rajiva Kumar Sinha appointed head of NTPC Kudgi Super Thermal Power Project

23 Sep 2018 | 3:17 PM

Bengaluru, Sep 23 (UNI) Mr Rajiva Kumar Sinha has assumed charge as Group General Manager (Head of Project) Kudgi Super thermal Power Project in Bijapur district of Karnataka.

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