Sunday, Apr 5 2020 | Time 07:26 Hrs(IST)
image
  • Kobe and Baumann among latest inductees into 2020 Basketball Hall of Fame
  • Guatemala introduces new travel restrictions to limit spread of COVID-19 - President
  • Russian private arms factory asks for gov't support amid COVID-19 epidemic-manufacturer
  • Trump calls OPEC 'illegal', says could impose Oil tariffs to protect US Energy Industry
  • Launch of next-engeration Glonass-K Satellite postponed Until Summer - Space Source
  • Number of COVID-19 cases in Brazil rises by 1,222 to 10,278 over 24 hours- Health Ministry
  • UK to evacuate citizens from Latin America, Asia in coming days - Foreign Office
  • UAE proposes new date for World Expo 2020 in Dubai due to COVID-19 crisis - Bid Committee
  • Canada not to retaliate after US bans N95 mask export: Trudeau
  • Belarus receives thousands of COVID-19 test kits from Russia - Embassy Spokesperson
  • Russia's Rosatom continues building NPPs abroad despite COVID-19 pandemic - Rosatom Head
  • COVID-19 cases in US top 300,000: Johns Hopkins University
  • US to deploy thousands of medics to help counter COVID-19- Trump
  • Israel confirms 423 new COVID-19 cases
  • France reports 7,560 COVID-19 deaths, 6,838 in intensive care
Business Economy


Bharti AXA General Insurance capitalises on WhatsApp for customer servicing

New Delhi, Feb 27 (UNI) Leading private non-life insurer Bharti AXA General Insurance has started delivering policies and renewal premium to its customers through the instant messaging platform -‘WhatsApp’.
The company is the first among non-life insurers in India to introduce the entire bouquet of service initiatives such as policy documents, renewal notices and claim intimation for its customers by using WhatsApp chatbot, an intuitive and user-friendly chat structure where the customers can raise requests simply through numeric inputs.
As part of its innovation strategy, Bharti AXA General Insurance introduced WhatsApp chatbot as an instant and additional customer service option for the policyholders, apart from the company's multiple channels, including its vast network of branches, robust customer care and contact center, and dynamic portal.
“We are building innovation into our strategy and performance development to generate higher productivity for all stakeholders, including customers. Hence, we have taken a step towards servicing customers on an innovative platform – WhatsApp - of their convenience with real-time query resolutions and updates. As WhatsApp has become one of the preferred online communication channels for majority of the populace, we are using digital touch-points to make policy, service and claims related processes as easier and faster as possible for our customers. It is an ‘instant messaging’ platform to stay connected with the policyholders anytime, anywhere,’’said Sanjeev Srinivasan, Managing Director and Chief Executive Officer, Bharti AXA General Insurance.
With this innovative servicing platform, the customers can also avail assistance for various queries or service requests through the chatbot. They can also locate the nearest cashless network of garages and hospitals by providing pin code of the city or town, a company release said.
Apart from obtaining policy documents and renewal notices in real-time, by using the chatbot, the customers can also register motor claims and check the claim status. Its branch locator feature helps find the company’s nearest branch.
With WhastApp chatbot, the total journey pertaining to availing service requests has been reduced from 8-9 minutes of call time to immediate and instant closures. ‘ “Customer-centricity is at the heart of all endeavors of the organization. We aim to achieve higher customer satisfaction through effortless journeys and customer interactions on the back of WhatsApp chatbot,’’ said Mr. Srinivasan. The chatbot has anti-pilferage features to avoid data theft and involves double authentication to access sensitive information.
The authorization mechanism asks for policy-related inputs to identify and authorize ownership in order to prevent misuse of customer data. To initiate WhatsApp support and updates, the customers only need to give a missed call to the company on its defined number.
Bharti AXA General Insurance has also planned an elaborate future road-map for the WhatsApp chatbot to provide enhanced services to its customers in the coming months. It will sell private car, two-wheeler and travel insurance through WhatsApp chatbot soon.
The company aims to achieve a significant number of service volumes through WhatsApp chatbot in the next financial year, he added.
UNI SHK1730
More News

BBMB achieves one of highest machine & transmission system availability

04 Apr 2020 | 5:22 PM

Chandigarh, Apr 4 (UNI) Complying with the Government guidelines pertaining to lockdown and social distancing, the Bhakra Beas Management Board (BBMB) is running its power houses and sub-stations with requisite manpower and achieved one of the highest machine availability of 98.94 per cent during 2019-20 against 97.95 per cent for the last year 2018-19.

see more..
IIITM-K develops Analogue Integrated Circuits with German Institutes to interpret 2019-nCoV data

IIITM-K develops Analogue Integrated Circuits with German Institutes to interpret 2019-nCoV data

04 Apr 2020 | 4:24 PM

Thiruvananthapuram, Apr 4 (UNI) As the world grapples with measures to stamp out the Coronavirus, Indian Institute of Information Technology and Management Kerala (IIITM-K), in a joint research project with German institutes, has made a breakthrough in developing-Analogue Integrated Circuits for implementing Generative Adversarial Networks (GAN) that can possibly be used to analyse and interpret 2019-nCoV data for a possible solution to the global pandemic.

see more..
COVID-19 :CBDT extends time for submission of Form 15G, 15H to banks for FY 19-20 upto Jun 30 : AIBEA

COVID-19 :CBDT extends time for submission of Form 15G, 15H to banks for FY 19-20 upto Jun 30 : AIBEA

04 Apr 2020 | 4:05 PM

Hyderabad, Apr 4 (UNI) Due to disruption in the functioning of Banks and other Institutions due to nation-wide lockdown to contain the spread of Coronavirus, the Central Board of Direct Taxes (CBDT) have extended the time for submission of Form 15G and 15H by the depositors to the banks and other Institutions for the last fiscal 2019-20, till June 30, 2020.

see more..

Cyient to Partner with Hitachi Rail to Accelerate Signaling Technology Deployment

04 Apr 2020 | 2:29 PM

HYDERABAD, India, Apr 4, 2020 /PRNewswire/ - Cyient, a global engineering and technology solutions company, today announced that it had signed an agreement with Hitachi Rail to deliver a series of project engineering services to support Hitachi Rail accelerate the evolution of its signaling technology and expand and enhance its project execution capacity.

see more..

Netflix donates Rs 7 5 crore to help daily wage workers in India

04 Apr 2020 | 12:23 PM

Pune, Apr 4 ( UNI) Streaming platform Netflix on Saturday announced that it will contribute Rs 7.5 crore to Producers Guild of India (PGI) Relief Fund to help daily wage earners in the entertainment industry in the country.

see more..
image