Thursday, Apr 18 2024 | Time 05:59 Hrs(IST)
image
Business EconomyPosted at: Oct 29 2020 4:44PM


Acko General Insurance partners with Kapture CRM to optimize its customer support

Bengaluru, Oct 29 (UNI) Kapture CRM, an enterprise-grade cloud-based SaaS Customer Relationship Management company, has on-boarded Acko General Insurance, an insurtech company in India. Acko Insurance will leverage Kapture’s advanced CRM capabilities to streamline its customer support processes.
Acko intends to automate and systemize its end-to-end ticketing system with Kapture CRM. All incoming support queries and tickets (across multiple platforms) will be unified on Kapture’s centralized dashboard. Additionally, the insurtech firm will use Kapture’s Knowledge Management System (KMS) for powering its self-service portal as well as for internal purposes. The self-service module, fueled by FAQs, will help customers find answers to their questions without any agent dependency, Kapture CRM said in a statement on Thursday.

Acko General Insurance can also now leverage cutting-edge reports and analytics provided by Kapture CRM to gain in-depth insights and visualize their customer service workflows better and make data-driven decisions. The partnership has included multiple integrations with various third-party applications, such as API integration with the Ozonetel cloud telephony partner.

Commenting on this exclusive partnership Sheshgiri Kamath, CEO, Kapture CRM, said: "As demand for customer support automation is surging in customer-centric sectors like BFSI, Kapture CRM is looking forward to working with household brand names such as Acko Insurance to help them accelerate their customer support vision."

Anurag Gupta, spokesperson Acko General Insurance, said, "Customer support is now more demanding than ever. As a fast-growing insurtech business, we were looking for a CRM that offers a wide range of services at competitive pricing. We have partnered with Kapture CRM as it offers a wide range of integrations, omnichannel CRM and easy-to-use UI. With their CRM tools, we are hoping to bring in excellent efficiencies to our contact center management."

Kapture CRM is now a 200 plus strong team with 500 plus clients across 15 countries and 25,000 plus users use its platform every day. Through its rich API partner network, Kapture CRM aims to facilitate seamless customer support experiences for enterprises across multiple industries.
UNI BSP GK 1645
Please log in to get detailed story.
Tags: #Acko General Insurance partners with Kapture CRM to optimize its customer support
More News

17 Apr 2024 | 7:45 PM

Mumbai, Apr 17 (UNI) Despite over 17 per cent jump in Revenue, Tata Communications’ net profit has come down more than 46 per cent to Rs 968 crore for the fiscal 2023-24 down from Rs 1796 crore in the previous financial year.

see more..

17 Apr 2024 | 7:31 PM

Mumbai, Apr 17 (UNI) Despite over 17 per cent jump in Revenue, Tata Communications’ net profit has come down more than 46 per cent to Rs 968 crore for the fiscal 2023-24 down from Rs 1796 crore in the previous financial year.

see more..

Premier Energies Photovoltaic Private Ltd secures export order from Amara Raja Infra for Bangladesh project

17 Apr 2024 | 7:23 PM

Kolkata, Apr 17 (UNI) Premier Energies Photovoltaic Private Limited, a wholly owned subsidiary of Premier Energies Limited (PEL), India’s second largest integrated solar cell and solar module manufacturer, has achieved another milestone by securing a 140 megawatt (MW) Solar PV Modules supply export order from Amara Raja Infra Private Limited for an EPC project in Bangladesh.

see more..

ZEE new org structure – Broadcast, Digital, Movies & Music key Biz verticles

17 Apr 2024 | 6:00 PM

New Delhi, Apr 17 (UNI) A day after withdrawing merger implementation application from NCLT, ZEE Entertainment on Wednesday announced new structure for the organization across 4 key business areas – Broadcast, Digital, Movies and Music with a view to enhance performance and profitability.

see more..

PHD Chamber identifies 10 key enablers for India to become Viksit Bharat by 2047

17 Apr 2024 | 5:01 PM

New Delhi, Apr 17 (UNI) Industry body PHD Chamber of Commerce and Industry has identified 10 key enablers including ease of doing business, reducing cost of doing business such as cost of capital, power, logistics, land among others, that would lead the Indian economy to “Viksit Bharat by 2047”
Releasing a blueprint for “Viksit Bharat by 2047”, the PHDCCI said the Indian economy is displaying robust growth post Covid pandemic despite continued global headwinds. India’s economy will become USD 34.7 trillion by 2047 with per capita income of USD 21000.

see more..
image